Alycom Consulting specializes in the development and implementation of Customer Relationship Management systems. With our solutions your business can turn more prospects into customers and make customers for life. We study your business, and the different ways your business can establish and nurture winning relationships with your customers. Then, we take the intelligence gathered and customize GoldMine Contact and Customer Relationship Management software to:
- capture customer and prospect information,
- record all the activities, interactions, and communication with prospects and customers, and
- automate tasks such as emails, customer welcome letters and follow-up faxes to help build and nurture your relationship with your customers and prospective customers.
The result is more efficient follow-up, improved communication, and a more effective sales process.
Alycom Consulting provides a complete GoldMine Customer Relationship System, from system design implementation through on-going GoldMine support.
Our Services Include:
Sales Process Consulting: We take the time to understand your business and business processes. We analyze the information your sales and customer support staff need to be able to close more sales and take better care of your customers. We bring to the table best practices and industry experience in designing solutions that fit your business like a glove. By putting all of this together, we create a blueprint of a GoldMine solution that is designed specifically for your business.
GoldMine Software Customization: GoldMine software is an industry leader in managing customer relationships for small to mid sized businesses. It is a powerful, feature rich, and versatile software, that is customized to fit your business needs. Some important GoldMine benefits are:
- The ability to record and manage contacts with all your customers and prospects providing up-to-date information throughout your company.
- Availability of all customer information to everyone in the organization at all times, reducing need for meetings to update the management on key prospects and assuring that whoever answers the phone has all the information they need to assist the customer
- Following up with customers and prospects has never been easier. Calls, appointments, to dos, actions, letters, e-mails, marketing pieces can all be scheduled in GoldMine, prioritized, and the results can be tracked.
- Individual GoldMine calendars are accessible throughout the organization, which reduces the need for internal communication regarding joint calls or appointments, creating a more efficient selling environment.
- Managers can stay up to speed with forecast and sales opportunities in GoldMine through real time pipeline reports -- without having to pull sales staff out of the field to provide information.
- Individual Sales reps can schedule prospect contacts even months or years in the future and GoldMine will alert them to follow up on those sales opportunities at the appropriate time – helping to assure sales opportunities are not falling through the cracks.
- Reports can be created in real time. With a few clicks reports that provide contact information, activities, forecasts, scheduled activities and much, much more are instantly available from GoldMine. Customized reports can be created to meet any specific business needs. GoldMine Reports can be printed or automatically e-mailed to everyone who needs the information.
- Critical information in GoldMine can be synchronized with Palm Pilot, iPaq or Blackberry to take it on the road.
And these are just a few of the benefits a GoldMine Contact and Customer Relationship Management System can bring to your business. Contact us to find out how your business can benefit from one of our GoldMine solutions.
Third-Party Software Integration: Alycom is an authorized reseller for market leading third party software that can integrate with GoldMine to provide even more functionality. For example, leads generated by your website can be automatically imported into GoldMine, an autoresponse sent to the prospect, and the appropriate persons in your organization alerted automatically via e-mail using Web Response Grabber. Or, incoming faxes can be electronically attached to the appropriate record in GoldMine and the appropriate user alerted to check for a fax. Outgoing faxes can even be sent directly from GoldMine, saving time and recording the fax notification in history. All this can be done using FaxRush software. To find out about more third party software, please click here to go to our Products page. To also view demos of each of the third-party products mentioned, or any other software we offer, click here.
GoldMine Training: Training is crucial to the success of any Customer Relationship Management system implementation. Alycom offers customized GoldMine training for your staff to help maximize the return on your investment in a GoldMine Customer Relationship Management solution. We integrate your Sales and Marketing processes with GoldMine training to help your staff relate the use of GoldMine to their every day work. We also offer advanced user and administrator training that is customized to the needs of your organization. For more information, click here to go to our Training page.
GoldMine Optimization: Are you using your GoldMine to its fullest potential? Get ready to optimize your GoldMine solution. Alycom Consulting offers multiple ways to optimize the performance as well as user ability of your GoldMine, such as creating automated processes, hosting detailed webinars and web-events, offering interactive GoldMine CDs and GoldMine manuals for introductory, advanced, and system administrators, and much more. For more information on how to optimize, click here to go our GoldMine Optimization Center.
Ongoing Support: Organizations’ needs change with changing markets and changing technologies. Any good GoldMine Customer Relationship Management solution must stay up to speed with these changes. And from time to time the system has to be tweaked. Effectively dealing with employee turn-over, technology upgrades, and just normal user support issues is very important in keeping a good system running well. Alycom consulting is proud to say that we are there to support all of our customers. With complete knowledge and support of GoldMine and other CRM solutions, we’ll make sure that your system is maintained and all your needs met – now and in the future.
Contact us to find out more about GoldMine Customer Relationship Management Solutions.
